Web Developer - Internet Marketing Project Manager
Contractor
Michigan/San Diego
Founder/Manager/Owner
Cafe Internet 1996 - 1998
Muskegon, MI
Cultivated initial idea, planned, launched and managed Cafe Internet, a coffee house with a T1 internet connection. The cafe produced a streaming web cast performance of Wild Sally (local band) for a New Year's Eve bash in partnership with the cafe's ISP.
Customer Relations Manager
Friendly Motors/Tom Ziegler Ford/Sunshine Toyota 1990-1996
Muskegon/Plainwell/Battle Creek - Michigan
Developedan Access database to track customer satisfaction in the automobile dealership industry. The information derived was subsequently used in focus groups and cross-departmental team meetings for system improvements. These improvements lead to the achievement of Chrysler's highest customer satisfaction award.
